Refund policy
14 day easy returns
At The Bed Warehouse we understand that your circumstances may change. Once you have received your goods you still have 14 days to decide if you wish to continue with your purchase. You can cancel without giving any reason.
The cancellation period ends 14 days after the day you (or someone you nominate, other than the carrier) take possession of the last item in your order.
How to cancel
Tell us of your decision to cancel with a clear statement, by:
- Email: customerservice@thebedwarehousedirect.com
- Phone: 0121 356 3302 (Monday to Saturday 10am - 5:30pm, Sunday 11am - 4pm)
- Post: The Bed Warehouse (West Midlands) Ltd, Units 10 & 13 Lee Trading Estate, 54 College Road, Perry Barr, Birmingham, B44 8BS
To meet the deadline, it is enough to send us your message before the 14 days have passed.
Returning the goods
Please return the goods as new and in their original packaging, without undue delay and no later than 14 days after telling us you are cancelling. You will have to bear the direct cost of returning the goods. If you prefer, we can collect the goods from the original delivery address for a charge of £35, which will be deducted from your refund.
Your refund
We will refund all payments received from you, including standard delivery costs (but not any extra cost of a more expensive delivery option you chose). We may make a deduction for any loss in value caused by handling the goods more than was necessary to establish their nature, characteristics and functioning.
We will refund you without undue delay, and no later than 14 days after we receive the goods back, or after you provide evidence that you have returned them, whichever is earlier. Refunds are made using the same payment method you used to order, unless you have expressly agreed otherwise, and you will not be charged any fee for the refund.
Items that cannot be returned
- Goods made to your specifications or clearly personalised.
- Sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery (for example, mattresses and pillows removed from their protective wrapping).
Faulty goods and guarantees
All products from The Bed Warehouse carry a minimum 12 month manufacturer warranty. If you need a repair, service or exchange within the warranty period, please email customerservice@thebedwarehousedirect.com with details of the problem and your order number. Mattress warranties expect the mattress to be kept clean, hygienic and sanitary, so we strongly recommend using a mattress protector.
None of this affects your statutory rights.