Delivery

1. Free delivery

FREE delivery to most areas of mainland England and Wales.

We try to keep most of the products on the website in stock and available for express delivery (1-5 working days). Once we have received your order we'll call you (within 24 hours) to confirm a suitable delivery slot, so please try to include a contact phone number with your order. If you have a preferred delivery date please add this to the order notes and we'll do our best to achieve it.

We deliver Monday - Friday, 7am - 6pm.

Please note that our standard delivery service is to the first door of the property. If you require any further assistance please specify this in the order notes so that we can make suitable arrangements.

Failed delivery attempts are charged at £35.

2. Price watch

At The Bed Warehouse we use our huge buying power to ensure that you get the very best deal available online or on the high street. We monitor our competitors' prices daily but should you find a better deal (including delivery, VAT etc.) on the same product (or combination of products) please let us know and we'll do our very best to beat it. Call free on 0800 049 0800.

3. Free product guarantee

All products from The Bed Warehouse carry a minimum 12 month manufacturer warranty. Information on the terms and conditions of individual warranties will usually be within the packaging of your new product. In the event of needing a repair, service or exchange within a warranty period please contact us at customerservice@thebedwarehousedirect.com with details of the problem and your purchase order number. Please note that all mattress warranties expect the mattress to be kept in a clean, hygienic and sanitary fashion, so we strongly recommend the use of a mattress protector.

4. 14 day easy return policy

At The Bed Warehouse we understand that your circumstances may change. Once you have received your goods you still have 14 days to decide if you wish to continue with your purchase. Should you change your mind simply return the goods to us, as new and in original packaging, and we'll refund your purchase price in full. If you prefer we can collect the goods from the original delivery address for a charge of £35 which would be deducted from your subsequent refund. See our full returns policy.

5. Secure ordering

We realise that you might be wary of making credit or debit card transactions online, so we want to assure you that we take security very seriously. All information is encrypted using industry-standard SSL security, and confidential information such as card details is protected from interception and is never stored on our servers. You can also pay later in 3 interest-free instalments with Klarna (Klarna FAQ).